Returns Policy
A full refund will be provided for any items returned to us undamaged and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are damaged, please contact us straight away, we may be able to send you a replacement item. Where a replacement is not available we will issue a full refund. Evidence of the damage will need to be provided. Please note: due to the rustic nature of our products, there may be surface cracks, changes in glaze texture or colour and unsymmetrical, uneven edges. This does not qualify as a damaged product.
Privacy
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
Delivery Times
We will process your order within 1-3 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 3 days for delivery, for rural delivery this may take longer.